Solving the Problem of an Under Counter Ice Maker Not Making Ice

Jump to Section

There’s nothing quite like the convenience of an under counter ice maker, providing you with a steady supply of ice for your beverages and culinary needs. But, when your under counter ice maker not making ice suddenly becomes an issue, frustration and disappointment can quickly set in. This comprehensive guide helps you understand common ice maker issues, offers troubleshooting tips, and suggests regular maintenance practices for optimal performance, so you can enjoy hassle-free ice production once again.

Key Takeaways

  • Identify common under counter ice maker issues and address them with the appropriate solutions.
  • Regularly maintain your under counter ice maker, including cleaning twice a year and replacing parts as needed.
  • When troubleshooting fails to resolve an issue, seek professional repair services for optimal safety.

Ice Maker Is Not Working

If you've found that your ice maker is not working, it can be quite a frustrating situation. There are several common issues that could be causing this problem. First, ensure that your ice maker is connected to a power source and that the water supply is functioning correctly. Check the ice maker's control settings to make sure they are set to the desired mode. Sometimes, a jammed ice dispenser or a clogged water filter can be the culprits. If these basic troubleshooting steps don't resolve the issue, it might be necessary to seek professional assistance or refer to the appliance's user manual for further guidance.

Solving the Problem of an Under Counter Ice Maker Not Making Ice

Identifying Common Under Counter Ice Maker Issues

Understanding the common issues that afflict under counter ice makers is a crucial step before exploring specific troubleshooting measures. These issues often stem from water filter complications, frozen water lines, or malfunctioning water valves. By identifying the root cause, you’ll be better equipped to resolve the problem and restore your ice maker’s functionality.

Water Filter Complications

One of the main culprits behind ice maker issues is water filter complications. Sediment buildup in the water filter can impede water flow to the ice maker, affecting its ability to make ice. Signs that your water filter may be malfunctioning include a decrease in water flow rate, changes in ice or water taste and odor, and visible damage to the filter.

Addressing water filter issues often requires the following steps:

  1. Replace the filter every 9 months or when ice production starts to wane.
  2. Turn off the power to the unit before removing the old filter.
  3. Install a new filter, making sure it is properly locked in position.
  4. Regularly replace the filter to help maintain optimal ice production.

Frozen Water Lines

Another common issue with under counter ice makers is frozen water lines, which can be attributed to frozen fill tubes. When the fill tube freezes, the ice maker mold is unable to fill with water, preventing ice production.

Thawing the frozen fill tube is an effective method to resolve this issue. You can try breaking up the ice clog by squeezing the fill tube, using a hair dryer to defrost it, or turning off the ice maker for a day. If the fill tube continues to freeze, it is recommended to schedule a repair appointment with a professional to address the issue.

Malfunctioning Water Valves

Malfunctioning water valves can also cause problems with your ice maker, leading to issues such as overfilling or jamming due to improper water pressure. If the water valve is not opening or closing properly, it may need to be replaced.

A leaky water valve can cause the ice maker to overfill and jam, and even lead to the freezing of the water supply line. A suspected malfunctioning water valve in your ice maker is best replaced to avert further issues and maintain proper ice production.

Troubleshooting Tips for Under Counter Ice Makers

A troubleshooting guide for under counter ice maker not making ice issue, with a close-up image of the ice maker's internal components.

With a better understanding of the common issues impacting under counter ice makers, we can now delve into some troubleshooting strategies.

Resetting the ice maker module and checking the freezer temperature are two key steps that can help you pinpoint and resolve various ice maker issues.

Resetting the Ice Maker Module

Multiple ice maker issues can often be resolved by resetting the ice maker module. The resetting process may vary depending on the model of your ice maker, so it’s essential to refer to the manufacturer’s instructions or consult the user manual for your specific ice maker.

Common reset procedures for an ice maker include:

  • Flipping the ice maker switch off for 5 seconds, then on again
  • Pressing and holding a reset button for 5 seconds
  • Unplugging the entire refrigerator for 1 minute to reset all the controls, including the ice maker control board

If resetting the ice maker module fails to fix the issue, seeking professional help for under counter ice maker repair is advisable.

Checking Freezer Temperature

Another pivotal step in troubleshooting involves confirming the correct freezer temperature. The optimal temperature range for ice production in the freezer is 0°F to 5°F (-18°C to -15°C). Inaccurate freezer temperatures can lead to slow or no ice production, small or oddly-shaped ice cubes, and unpleasant ice odor or taste.

To determine the temperature of your freezer, use a thermometer and adjust the temperature as necessary. Maintaining the correct temperature not only ensures optimal ice production but also helps prevent potential ice maker issues.

Opal Ice Maker Pump Not Working

If you're experiencing issues with your Opal ice maker and find that the Opal ice maker pump not working, it can be quite frustrating. A malfunctioning pump can lead to a lack of proper water circulation and, consequently, no ice production. Before considering a replacement, try these troubleshooting steps. First, ensure the pump is plugged in and powered. Sometimes, simple connectivity issues can be the root cause. If that doesn't solve the problem, check for any clogs or blockages in the waterline or pump that might impede its functionality. Cleaning or clearing these obstructions can often restore the pump's operation. If the issue persists, you may need to contact Opal customer support or consider replacing the pump to get your ice maker back up and running.

Maintaining Your Under Counter Ice Maker

A person cleaning an under counter ice maker

Regular maintenance is key to keeping your under counter ice maker in optimal working condition. Regular cleaning of the ice maker and timely replacement of parts can help prevent common ice maker problems and prolong the life of your appliance.

Cleaning the Ice Maker

The ice maker should ideally be cleaned twice a year as part of its maintenance routine. Regular cleaning ensures:

  • Effective functioning of the ice maker
  • Removal of mineral scale accumulation
  • Hygienic ice production
  • Extended lifespan
  • Heightened food safety
  • Enhanced flavor

To clean your ice maker, follow these steps:

  1. Refer to the manufacturer’s instructions for specific cleaning guidelines. This may include using a soft cloth and warm soapy water or a solution of baking soda dissolved in warm water for the exterior.
  2. Sanitize the ice storage bin with a solution of sanitizer and water.
  3. Press and hold the “Clean” button to initiate the cleaning cycle.
  4. Remember to replace the drain cap afterward.

Maintaining cleanliness in your ice maker aids in sustaining its peak efficiency and staving off potential problems.

Replacing Parts as Needed

Apart from cleaning, replacing components like water filters, water valves, and ice maker modules as required is key to ensuring optimal performance. Indications that parts may need to be replaced include cessation of operation, insufficient water flow in the supply line, water overflowing the ice maker, and irregular performance.

When replacing parts, make sure to use genuine replacement parts from reputable sources, like Amazon,, Repair Clinic, Parts Town, and Frigidaire Appliance Parts. Utilize the appropriate tools, such as screwdrivers, socket wrench set or nut drivers, work gloves, and a shop rag or cloth.

Dealing with Unusual Ice Issues

A person checking the ice storage bin of an under counter ice maker

While the previously mentioned issues are more common, under counter ice makers can also experience unusual ice issues, such as bad-tasting ice and low ice production.

Grasping and tackling these unique problems can enhance both the performance of your freestanding ice maker and the quality of the ice produced, making ice even more enjoyable while also helping to prevent ice production issues and efficiently produce ice.

Bad-Tasting Ice

Bad-tasting ice can be attributed to various factors, such as food odors, old water filters, or deteriorated non-stick coating inside the ice mold. To resolve this issue, discard the existing ice in the ice storage bin and allow the ice maker to fill the bin with new ice. Replace the refrigerator water filter regularly to ensure the ice maker is supplied with clean water.

Inspect the ice mold. If the non-stick coating is no longer effective, replace the ice maker module. By addressing these potential causes, you can improve the taste and quality of your ice.

Low Ice Production

Low ice production can be caused by various factors, such as freezing of the fill tube or incorrect freezer temperature settings. To address this issue, check the temperature settings of your freezer and ensure they are within the ideal range of 0°F to 5°F (-18°C to -15°C).

Additionally, examine the door gaskets to ensure they are clean, undamaged, and properly aligned, as they play a crucial role in maintaining the freezer’s temperature and preventing cold air from escaping. Make sure the door is shut properly to restore your ice maker’s production to its optimal level.

When to Call a Professional for Under Counter Ice Maker Repair

A person calling a professional for under counter ice maker repair

Should you continue to experience issues even after applying troubleshooting tips and conducting regular maintenance on your under counter ice maker, it might be time to enlist professional repair services. A professional technician can accurately diagnose and resolve the problem, ensuring the longevity and proper functioning of your ice maker.

Remember, attempting repairs without professional assistance can lead to potential dangers, such as leakage, compromised ice quality, and Freon leaks.

Midea Refrigerator Ice Maker Not Working

If you've found that your Midea refrigerator ice maker not working as expected, it can be frustrating. The Midea refrigerator ice maker not working issue can have various causes. Before contacting customer support or a technician, there are a few troubleshooting steps you can take to identify and potentially resolve the problem. First, ensure that the ice maker is turned on and that the water supply is connected and functioning correctly. Check for any visible ice jams or blockages in the ice maker, and make sure the freezer temperature is set to the appropriate level. If these basic checks don't resolve the issue, it may be necessary to seek professional assistance to diagnose and repair the ice maker problem.


In conclusion, understanding common ice maker issues and performing regular maintenance can help keep your under counter ice maker in optimal working condition. By following troubleshooting tips, cleaning your ice maker regularly, and replacing parts as needed, you can enjoy a steady supply of ice without the frustration of unexpected problems. When in doubt, don’t hesitate to call a professional for under counter ice maker repair, ensuring the longevity and proper functioning of your appliance.

Frequently Asked Questions

How do I reset my ice maker?

Unplug your ice maker, wait 10 seconds, plug it back in and press the ON button – this should reset your machine and a blue light will let you know that it has been successfully reset.

How to fix ice maker?

To fix a refrigerator ice maker, check the control arm and power switch, clean or replace the water filter, adjust the water flow, ensure the freezer temperature is set correctly, unfreeze the water intake, and inspect the valve and home water line.

How often should I replace the water filter in my under counter ice maker?

It is recommended to replace the water filter in your under counter ice maker every 9 months or when ice production begins to diminish.

How can I defrost the frozen fill tube in my ice maker?

Try squeezing the fill tube to break up the ice clog, using a hair dryer to defrost it, or turning off the ice maker for a day to safely and effectively defrost the frozen fill tube.

What temperature should my freezer be set to for optimal ice production?

For optimal ice production, it's recommended to keep your freezer temperature between 0°F and 5°F (-18°C to -15°C).

Kevin Farrugia

Kevin Farrugia

Kevin is a household and appliance enthusiast and loves to follow the latest trends in kitchen and house decoration. He also loves to walk the isles of Home Depot and Lowes to review products and materials in person. Before joining Kitchen Infinity, Kevin owned a handyman company.

Related Articles

Download Free Chart Now!

Your email will be used only to confirm your request and to provide free kitchen information. By submitting your info on this form, you are agreeing to be contacted regarding your service request by means of email. This is no obligation form and doesn’t require you to purchase any service.